Effective Date: June 4th, 2024

1. Introduction

Tribes First Aid (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.tribesfirstaid.com] or use our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you have any questions or concerns about this policy, please contact us at info@tribesfirstaid.com.

2. Information We Collect

We collect various types of information from you when you visit our website or use our services:

2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• County
• Preferred contact method
• Any additional information you choose to provide

2.2 Non-Personal Information
We may also collect non-personal information that does not directly identify you. This can include:

• Browser and device information
• IP address
• Information collected through cookies, pixel tags, and other technologies
• Demographic information and other non-personally identifiable information provided by you

3. How We Use Your Information

We use the information we collect in the following ways:

3.1 To Provide and Manage Our Services

• To manage and register you for our training courses
• To communicate with you about your registration and course details
• To provide customer support and respond to your inquiries

3.2 To Improve Our Services and Website

• To understand how our website is used and to enhance your user experience
• To conduct research and analysis

3.3 For Marketing and Promotional Purposes

• To send you newsletters, promotional materials, and other communications (with your consent)
• To inform you about our services and offers that may be of interest to you

3.4 Compliance and Legal Obligations

• To comply with legal obligations, resolve disputes, and enforce our agreements

4. Sharing Your Information

4.1 Third-Party Service Providers
We may share your information with third-party service providers that perform services on our behalf. These third parties may include:

• Email service providers
• Customer relationship management (CRM) systems
• IT and cloud service providers

4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Storage and Security

5.1 Data Storage
Your personal data is stored through the WordPress platform and Elementor form submissions, which send the information to our email. We are currently assessing the security measures provided by these services.

5.2 Security Measures
We are committed to implementing adequate security measures to protect your data, including:

• Encryption of data
• Access controls to limit access to your data
• Regular security audits and assessments

6. Your Rights

Under GDPR and other applicable data protection laws, you have the following rights:

6.1 Access
You have the right to request access to the personal information we hold about you.

6.2 Correction
You have the right to request that we correct any inaccuracies in your personal information.

6.3 Deletion
You have the right to request the deletion of your personal information.

6.4 Objection and Restriction
You have the right to object to or request the restriction of the processing of your personal information.

6.5 Data Portability
You have the right to request that we transfer your personal information to another organization or directly to you.

6.6 Withdraw Consent
You have the right to withdraw your consent for data processing at any time.

To exercise these rights, please contact us at info@tribesfirstaid.com. We will respond to your request within one month.

7. Cookies and Tracking Technologies

7.1 Use of Cookies
We use cookies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit a website. They are used to remember your preferences and improve your experience on our website.

7.2 Types of Cookies We Use

• Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to improve our website’s performance.
• Analytics Cookies: We use Google Analytics (GA4) and Google Search Console to collect information about your use of our website. These cookies help us understand how visitors interact with our site, allowing us to improve the user experience.

7.3 Managing Cookies
You can manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but this may affect your experience on our website.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any changes by posting the new policy on our website. The effective date of the updated policy will be indicated at the top of the page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Tribes First Aid

197 Ros Caoin, Roscam, Co. Galway, H91TDN0

Email: info@tribesfirstaid.com